How can we provide even better person-centred care?

Hospices have a long tradition of providing person-centred care. Personalisation builds on this, and extends it to include people having greater choice and control over their lives.

Personalisation begins with a one-page profile, and this is what Madge’s one-page profile looks like. Even when someone is only in a hospice for a very short time, it is vital that we still know something about what matters to them and what good support look like from their perspective, and not just about their condition and advanced care plan. One hospice is exploring developing one-page profiles with each person as they join the day centre, so that whatever services they use from the hospice, their one-page profile helps colleagues to get to know them quickly. As well as paying attention to the person’s symptoms and pain relief, great person-centred care means knowing how the person communicates, and a communication chart is one way to record this.

Most of our communication is non-verbal. A detailed communication chart helps all health colleagues to understand how a person lets you know if they are in pain or distressed, and what people can do to help. There are a range of powerful person-centred thinking tools that can be used to support colleagues to provide the very best person-centred care, and truly personalised support.

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