How can we support staff in a person-centred way?

Delivering personalised support to people who are having housing difficulties and their families has to start with offering personalised support to colleagues.

It is more than just treating each other with kindness and respect; we also need to acknowledge that everyone is different and what ‘good support’ means to each person is also likely to be different.

The first thing that you can do to keep morale is to really get to know each of your colleagues – both in relation to what matters to them inside and outside of work, and in terms of what support they need (from their manager and colleagues) to be able to do their best work. One way to do this for colleagues, managers and volunteers is to support your team to develop their own one-page profiles. This can help in three ways:

  • Each team member gets to hear what other people appreciate about them and therefore feel valued for their qualities.
  • You learn what matters to each person in relation to their families, interests and hobbies. Although staff may have worked together for years and feel that they know each other, once a team has done their own one-page profiles well, the feedback is always that people know each other much better.
  • You learn how to help each other to have better days at work, by learning what other people need to know or do to support each other well.

As a manager, you can use one-page profiles in your day-to-day support of your colleagues, and also as the basis of supervision, appraisal and team meetings.

You might want to go further and look at developing as a person-centred team.

Once each person has a one-page profile and these are shared with each other, you could then move to looking at what is working and not working for each person, and either doing this individually or together as a team. Improving morale is hard, and there are lots of factors involved; however, if you start by giving each person a strong message that they are important and that you want to learn what matters to everyone, including how they want to be supported, this could make a big difference.

 

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Passionate about personalisation, choice and control in practice.

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How can we support staff in a person-centred way?

Delivering personalised support to people who are having housing difficulties and their families has to start with offering personalised support to colleagues.

One-page profiles

Personalisation begins with a one-page profile.

onepageprofile