Person-centred reviews

During a traditional service review, have you ever feel that people weren’t listened to, weren’t involved in the process or didn’t feel part of it? A Person-Centred Review is a different way of doing things, that puts the person at the heart of the review.

What is a Person-Centred Review?

A Person-Centred Review uses person-centred thinking tools to explore what is happening from the person’s perspective and from other people’s perspectives. This results in outcomes and actions for person-centred change, and ensures that a range of people are involved when the review is happening, and that their views and ideas are recorded in a structured, step-by-step way.

The film below introduces Person-Centred Reviews.


How can Person-Centred Reviews help us to support people better?

Person-Centred Reviews help us to support people better by:

  • Making sure that we’re truly taking into account the experiences of the person, their family and those supporting them when reviewing how well things are going
  • Creating an environment where people are made to feel comfortable in expressing themselves honestly
  • Developing actions that are based on experiences and learning, leading to an environment where we’re constantly improving our support


How we can help you to implement Person-Centred Reviews

Courses and programmes

You can learn about Person-Centred Reviews through many of our courses and training programmes, including:

Facilitating Person-Centred Reviews
Person-Centred Reviews for people with dementia and their families
Becoming an accredited Trainer in Person-Centred Reviews

Online learning

Many of our online learning packages at feature person-centred thinking tools in their content, which support Person-Centred Reviews.

Books and publications

Many of our books, including Personalisation in Practice, Outcome Focused Reviews, Person-Centred Reviews in Adult Services and A Practical Guide to Personalisation introduce the concepts relevant to Person-Centred Reviews. You can explore the full range of books at the HSA Online Learning website.

Direct Support

We can also offer bespoke organisational support or one-to-one support for people and organisations who want to learn more about Person-Centred Reviews. Please contact us for more information.


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