- Leading organisations
- Person-centred practices within organisations
- How can I help colleagues connect our organisational vision to their day-to-day work?
- How can both people who use our service and colleagues influence our service?
- I’ve heard some organisations are introducing one-page profiles with colleagues – what are the benefits?
- What are the most common mistakes organisations make in implementing one-page profiles, and how can I avoid them?
- Working With Teams
How can I help colleagues connect our organisational vision to their day-to-day work?
Even if many people in your organisation can articulate its vision, how can you make sure it makes a difference in day-to-day practice?
Often, there is a disconnect for colleagues between the statements about vision, mission and values, the work people do and what is measured or audited.
Jim Collins (author of Good to Great) said that you need the right people on the bus to really achieve your vision and mission. Even with those right people, however, there need to be ways to ensure that everyone understands what it is, how to deliver it, and how success will be measured.
It is important that there is a ‘golden thread’ that shows a clear link between what matters in an organisation, what happens within it and what gets measured to show success. A one-page strategy is a way to pull this together and clearly demonstrate the links between purpose, how this is delivered and how it is measured. A one-page strategy is a way that a team at any level, including project teams, can summarise what success looks like from different perspectives and how the team will measure this success, thereby addressing both of the performance questions. To create a one-page strategy, you would ideally work with a representative group of people in your organisation and have ways to hear the views of people who use your services. Start with your vision, mission and values, and ask what success would look like from different perspectives. Here are some that people often use:
- What does success mean for people we support?
- What does success mean for colleagues?
- What does success mean for the organisation?
- What does success mean in relation to our contribution to the local (or wider) community?
Looking at success from different perspectives means you are recognising that great person-centred organisations deliver success for a range of stakeholders, and not simply for the people they support. Once you are clear about what success means, the next step is to look at the person-centred practices that can help to deliver this success.
The final step is to complete the third section – how can you know how successful you are being? What are you going to measure?
Here are some examples of one-page strategies for different organisations, in different contexts:
Older people – Friends of the Elderly
Secondary school – The Rise School
Nursery – Lark Hill
Provider organisations – Dimensions