How can I check that we are really delivering personalisation as well as person-centred care?

As Heather Richardson, National Clinical Lead for Help the Hospices, says; “personalised care is, in many ways, nothing new”



“Personalised care and support for someone approaching the end of their life is not a new idea. Indeed it is at the heart of hospice care –arguably the gold standard of end of life care and without doubt a shared aspiration by all those who seek to provide high quality services for those who are dying and bereaved.  Even so, it can be a difficult notion to understand and apply in practice. At times a truly personalised approach can feel a somewhat illusive concept. Engaging with someone to learn more about their needs and preferences is an important start, but even then we can only respond effectively to what they require if we have the right skills, relationships, team and context in which to deliver our care.”

So how can you find out how well you are doing? In 2013, managers and clinicians from hospices, and a commissioner, explored what personalisation looks like in practice and developed one of the Progress for Providers series of self-assessments.

This tool is designed to help health and social care professionals to understand what the delivery of personalised care and support at the end of life should look like and how their current care delivery can be developed to offer more personalised care. It includes prompts and standards which not only enable those involved in the provision of end of life care to check how person-centred their care provision is, but can also help improve understanding of what communication and methods can be employed to best serve patients approaching the end of their lives.

There is a growing and vital need for health and social care professionals to deliver on the government’s personalisation agenda in relation to patients approaching the end of their lives.

Britain’s rapidly ageing population and increases in the number of people with multiple long-term conditions will mean that by 2030, the number of deaths each year will outnumber the number of births. Find out how well you are doing and make positive steps for change with this free download.

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