How can I check how well I am doing as a manager?

  • What does it feel like to be a member of your team?
  • Do you feel energised and motivated to produce quality work?
  • Do you feel trusted, have clear guidelines, and freedom to produce innovative ideas?
  • Do you feel recognised and supported by the people around you?

If you answered yes to any or all of these questions, you are among the only  21% of staff members who feel fully engaged at work. Workplace experts, Marcus Buckingham and Curt Coffman, headed a research study conducted by Gallup, Inc. involving 80,000 managers across different industries.

In their acclaimed book, “First Break All the Rules: What the World’s Greatest Managers Do Differently” Buckingham and Coffman identified 12 questions that correlate with attaining, keeping and measuring employee satisfaction: Would your team be able to answer yes to each of these?

  1. Do I know what’s expected of me at work?
  2. Do I have the materials and equipment I need to do my work right?
  3. At work, do I have the opportunity to do what I do best every day?
  4. In the last seven days have I received recognition or praise for doing good work?
  5. Does my supervisor, or someone at work, seem to care about me as a person?
  6. Is there someone at work who encourages my development?
  7. Do my opinions seem to count at work?
  8. Does the mission/purpose of my company make me feel my job is important?
  9. Are my co-workers committed to doing quality work?
  10. Do I have a best friend at work?
  11. In the last six months has someone at work talked to me about my progress?
  12. This last year have I had opportunities at work to learn and to grow?


Here are some of the person-centred thinking tools and practices that can help:

Another way to find out how well you are doing in using and supporting your team to use person-centred practices to deliver greater choice and control for people, is to use the self-assessment called Progress for Providers for managers.

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